What you get, what it costs and how you get out again. No fine print you only discover when you try to cancel.
These Terms and Conditions apply to all contracts between you and HERO DREAMS LLC, 1401 Pennsylvania Ave. STE 105, 19806 Wilmington, Delaware, United States (“LEAN”, “we”) regarding use of the service at getlean.info and the associated app.
We do not accept differing terms from you unless we have expressly agreed to them in writing.
A consumer within the meaning of these Terms is any natural person entering into the contract for purposes that are predominantly outside their trade, business or profession.
LEAN is a digital coaching service for people taking a GLP-1 medication (e.g. semaglutide or tirzepatide). We provide nutrition recommendations, protein and training strategies, meal plans and an AI-supported coach.
LEAN is not a medical device, not a medical treatment and not a substitute for medical, pharmaceutical or therapeutic advice. We do not diagnose, we do not prescribe and we do not adjust dosages. All content is general health and nutrition information. Discuss your treatment with your physician — including when our recommendations suggest something different. For acute symptoms, get medical help instead of checking the app.
What we owe you is a service, not an outcome. No honest provider can promise you a particular weight, body-fat percentage or lab value — too many factors are outside our control.
The LEAN Score quiz is permanently free and usable without an account. A free account adds: three coach messages and three meal entries per day, one body check per week with history, the side-effect radar, personalized macro targets, the buddy system and the three basic supplement recommendations. No contract for paid services arises from this.
Everything in LEAN Free without the daily limits listed above, plus Dr. Sarah Chen (AI nutrition physician) with no message limit, unlimited meal tracking, the full supplement plan tailored to your symptoms, and the weekly plan with protein and fiber targets.
Everything in LEAN Pro, plus priority support with a response within two hours on business days. The quarterly progress report is in development and will be enabled as soon as it is available.
We keep developing LEAN. Individual features may change, be added or be removed, as long as the core of the service is preserved and the purpose of the contract is not jeopardized. If a material feature is permanently discontinued, you may terminate for cause.
The presentation of plans on the website is not yet a binding offer but an invitation for you to make one. By clicking the order button (“Order with obligation to pay”) you submit a binding offer. The contract is formed when we confirm it by email or unlock your access.
The contract language is German. We store the contract text and send it to you together with these Terms by email.
All prices are stated in euros (EUR) and are final prices. If sales tax or VAT applies in your country, we show it separately during checkout. If you pay from a country outside the euro area — the United States, for example — your payment provider converts at its own rate on the day, and may add a foreign-transaction fee.
The fee is due in advance for each billing period and is charged automatically at the start of every period via the payment method you chose. Available methods are credit and debit card via Stripe and PayPal.
If a payment fails, we notify you and retry the charge. If it remains outstanding for more than 14 days, we may suspend access until the balance is settled. Costs we incur through a chargeback for which you are responsible will be invoiced to you.
For consumers, we announce price changes by email at least six weeks in advance. You may then terminate with effect from the date of the change. If you neither object nor terminate, the new price applies from the next period.
The subscription runs for an indefinite period and renews automatically by one month at a time. You can cancel it at any time with effect from the end of the current billing period — directly via the cancel button in your account or informally by email to team (at) getlean (Punkt) info.
There is no minimum term, no notice period and no automatic renewal for a full year. After cancelling, you keep access until the end of the period you already paid for.
The right to terminate for cause remains for both sides. For us, cause exists in particular if you repeatedly breach section 8.
In addition to your statutory right of withdrawal, we give you a voluntary guarantee: if within the first 30 days after the contract is first formed you decide LEAN isn’t for you, send us an email. We refund the monthly fee you paid in full — no reason required, no follow-up questions.
The guarantee applies once per person and only to the first billing period. It does not restrict your right of withdrawal under section 12.
All content — plans, texts, recipes, protocols, graphics, software — is protected by copyright. For the duration of your subscription you receive a simple, non-transferable right to use it for your personal, non-commercial purposes.
Not permitted: passing on, publishing, reproducing beyond private use, and using our content to train AI models.
Content you post yourself (entries, check-ins, photos) stays yours. You grant us only the right to store it and display it back to you to the extent needed to operate the service.
We aim for 99% availability on an annual average. Excluded are announced maintenance windows and disruptions outside our control (force majeure, outages at network operators or data centers). Short-term interruptions do not give rise to a reduction in fees.
We are liable without limitation for intent and gross negligence, for injury to life, body or health, for fraudulently concealed defects and under product liability law.
For simple negligence we are liable only for breach of material contractual obligations — obligations whose fulfilment makes proper performance of the contract possible in the first place and on whose observance you may regularly rely. In that case liability is limited to the foreseeable damage typical for this type of contract.
We are not liable for decisions you make on the basis of our recommendations without clearing them with a physician. This applies in particular to stopping, reducing or increasing medication.
Any further liability is excluded. These provisions also apply for the benefit of our legal representatives and vicarious agents.
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.
To exercise your right of withdrawal, you must inform us (HERO DREAMS LLC, 1401 Pennsylvania Ave. STE 105, 19806 Wilmington, Delaware, United States, email: team (at) getlean (Punkt) info) by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the model withdrawal form below, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal. We will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement.
If you requested that the service begin during the withdrawal period, you shall pay us an amount proportionate to what has been provided up until the point at which you informed us of your exercise of the right of withdrawal, in comparison with the full coverage of the contract.
For digital content not supplied on a tangible medium, your right of withdrawal expires once we have begun performance of the contract after you have
Even if your right of withdrawal has expired this way, our voluntary 30-day money-back guarantee under section 7 still applies. Immediate access does not leave you worse off.
If you wish to withdraw from the contract, you can fill in this form and send it back to us:
To HERO DREAMS LLC, 1401 Pennsylvania Ave. STE 105, 19806 Wilmington, Delaware, United States, email: team (at) getlean (Punkt) info
I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the provision of the following service (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate.
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board. If something goes wrong, come to us directly — we would rather solve it in direct contact.
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer with your habitual residence in the EU, the mandatory consumer protection provisions of your country of residence remain unaffected by this choice of law.
Should any provision of these Terms be or become invalid, the validity of the remaining provisions remains unaffected.
We will notify you of changes to these Terms by email at least six weeks before they take effect. If you do not object before they take effect, the amended terms are deemed accepted. We will point this consequence out separately in the notification.
This is a translation provided for convenience. The contract language is German, and in case of any discrepancy the German version is the authoritative one.
Last updated: August 2, 2026